
our clients care about:
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Everyone being aligned and moving as one.
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Leaders ‘walking the talk’ and setting the example.
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Values being lived everyday.
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Motivated teams achieving their goals.
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Engaged and committed employees.
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An environment that supports both new and long-standing staff.
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Seamless collaboration across teams, locations, and generations.



case study
Context: A culture in need of reconnection
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Coming out of the Covid-19 pandemic, there was a sense of disconnect:
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Teams were engaged but lacked clarity on the company’s direction.
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Leadership visibility was inconsistent with a dispersed workforce working remotely across multiple locations.​
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Employees wanted leaders to ‘walk the talk’.
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Trust and collaboration across teams needed rebuilding.
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Employees desired a culture that truly enabled and empowered them, with stronger alignment to company values.
clarity:
Defining the Cultural Shift Needed
To move forward, we needed to reignite the cultural identity and make it real in daily work. This meant:
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Identifying and refreshing clear, shared values and behaviours that resonated across the organisation​.
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Working with the leadership team to articulate the vision, mission and purpose of the organisation that everyone could stand behind confidently.
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Establishing a future that each employee understood how they contributed to the organisation's success​.
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Gathering employee feedback as key change makers.
action:
Turning Strategy into Real Change
We embedded culture through:
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Leadership-led accountability, with town halls, two-way comms channels, and visible role modelling​.
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People manager activation, equipping middle managers and leaders with toolkits and coaching to embed values and behaviours within teams.
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Tangible employee engagement, from culture champions to interactive workshops, ensuring alignment across functions and geographies​.
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A 12 month plan of action to focus efforts and resources to sustain impact.
impact:
A Culture That Powers Performance
We measured the impact of the transformation:​
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97% of employees now recognise the new values​ and align with them daily.
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Employee Net Promoter Score (eNPS) surged to 87% showing increased engagement.
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Stronger leadership visibility and trust, with more leaders engaging openly about challenges and accountability​.
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Increased clarity on strategy, with employees feeling more connected to the company’s direction​, excited about building their careers at this industry leading organisation.
This wasn’t just a culture initiative—it was a business transformation, making the culture a true driver of success.