our clients care about:

Aligned teams moving as one

Leaders who set the tone through their actions

Clear expectations understood across all levels

Values in action that are visible in how work gets done

Ownership and pride in how people deliver

Talent that grows with the business

A culture that fuels productivity and profitability

case study

After a significant period of change in the business, there was a sense of disconnect:

Teams were engaged but lacked clarity on the company’s direction.
Leadership visibility was inconsistent with a dispersed workforce working remotely across multiple locations.
Employees wanted leaders to ‘walk the talk’.
Trust and collaboration across teams needed rebuilding.
Employees desired a culture that truly enabled and empowered them, with stronger alignment to company values.

Defining the cultural shift needed

To move forward, we needed to reignite the cultural identity and embed it in the way people work everyday. This meant:

Working with the leadership team to articulate the vision, mission and purpose of the business to ensure there was clarity.
Capturing the vision, mission and purpose in a way that could later be communicated and understood by each person, allowing teams to see how their work contributes to success.
Gathering employee feedback to help identify the shifts needed to align the culture to the direction of the business.

Turning strategy into real change

We embedded culture as a driver of performance through:

Refreshing values and creating behaviours that aligned to the culture needed to achieve the vision, mission and purpose.
Guidance to support leadership-led accountability, with visible role modelling, two-way comms, and regular town halls that set the tone from the top.
People manager activation, equipping middle managers and leaders with toolkits and coaching to embed values-led performance.
Tangible employee engagement, from culture champions to interactive workshops, ensuring alignment across functions and geographies.
A 12 month plan of action to embed the changes and focus efforts and resources to sustain impact.

A culture that powers performance

We measured the impact of the transformation:

97% of employees now recognise and live the refreshed values in their day-to-day work.
Employee Net Promoter Score (eNPS) surged to 87% showing increased engagement.
Leadership visibility and trust strengthened, with more leaders role-modelling, speaking openly, and holding themselves and each other accountable.
Increased clarity on strategy, with employees feeling more connected to the company’s direction and excited about building their careers at this industry leading organisation.

This wasn’t just a culture initiative, it was a business transformation, making the culture a true driver of success.

"You've shifted the way culture is seen - not as a separate initiative, but as a core driver of business success."